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Offshore Customer Service

Offshore Nearshore

Small, medium-sized, and large businesses all adopt this strategy to outperform their rivals. Offshore business process outsourcing is an effective approach for businesses to take advantage and enhanced business growth, cost savings, and increased workforce availability.

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Why going offshore?

During pandemic, we were able to help to keep on-going one of the biggest marketing agencies in Florida, scaling up their staff and assisting them in all of middle steps of the offshore transition. From hiring, training, QA Department and KPI Implementation.

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We have successfully built offshoring staff services for US companies in Guatemala, Colombia and Philippines, bringing all the benefits of nearshore staff augmentation in America and reducing workforce management.

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So with our Offshoring Services Structure, your company could be saving valued time, money and focusing on relevant process for your headquarters.

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We have experience hiring and creating department structures in Guatemala, Colombia and Philippines!

"Offshoring your staff with us will make you feel nearshore and a completely sense of ownership"

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Workforce
management

With our solutions you can verify what's your staff doing and into so that you can have full transparency of the service and time you are paying.

HR
control

From hiring, background check, staffing, feedbacks, behavior procedures and all HR related, we are your best partner with experience in Human Resources.

Payroll
solutions

We have brought many payroll solutions successfully to our partners, partnership with  different processors worldwide.

Highly Qualified Staff

Talent is the backbone of any department, so that's why we are committed to hire the best staff for your account with the right expertise in their area.

Bilingual
Staff

Feel comfort speaking in your language...we make sure your staff is fully bilingual and have the capacity to handle your clients.

Physical Office

We believe in the importance of a sense of community and belonging, that's why our headquarters are open to work on site.

NDA and
contracts

Contracts outline the rights and responsibilities, costs and benefits  of each party. As a requirement we ask our customers to sign with us a contract to ensure both parties will deliver their responsibilities.

Safe 
information

From in site information compliances to digital data protection, we ensure that our staff is holding and protecting our customers information everywhere.

What steps do we need to follow now?

01

Pitch Meeting

We get to know for the first time and you brief us with the needs and details.

02

Quotation

We will send you a descriptive quotation along with the action plan and timing we are going to follow for your taylored offshore.

03

Station Setup Fee

As a one time payment, we will setup the staff stations expenses (computer, paperwork, internet - all detailed in the invoice)

04

HR: Hiring

At this point we begin the staff search, interviews and qualifications until we get your approve for hiring.

08

Staff Management

From payrolls, HR and productivity KPI checks, we make sure your staff is creating value to your company and that your don't worry about all staffing processes.

07

Production Floor

After training and nesting, this is the stage where your staff become productive and start focusing on the goals we set before.

06

Nesting

Or sandbox it's where the staff put in practice all the skills learned and we verify that we have hired the right people for you.

05

Training

With the experience of your company we organize and schedule the training for the staff, making sure they successfully complete this stage.

Focus on what's relevant and save some time for your company!

nearshore offshore services guatemala

In the center of America!

We are glad that our customers finds it easy to have their offshore services in a strategic location in the center of America...Guatemala. Proudly our hometown were we can contribute our society and partners with employment, cultural diversification and global networking.

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It will take you only 3 hours from Florida and 5 hours from the west coast (direct flights), meaning that you can be here as quick as in a half of a day, so that you can personally check your staff or nearshore project at any time.

Welcome to Guatemala

Ready to scale up?

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Send us a message
and we’ll get back to you shortly.

We will get in touch with you!

Headquater

Edificio Nova Reformador 

Avenida Reforma 1-60, Office #403

Guatemala City, Guatemala

Telephones

USA and Guatemala

(+502) 3764-8919

(+502) 3078-2145

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Do not sell my personal information

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